Privacy Policy

1. Introduction

BatesFlow (“we,” “our,” or “us”) is operated by SKL LLC. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services. By using BatesFlow, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, firm name, and professional credentials when you register or request a demo.
• Case Data: Documents, demand letters, and related files you upload for processing. This data is treated with the highest level of confidentiality.
• Payment Information: Billing details processed through our third-party payment processor. We do not store credit card numbers on our servers.
• Communications: Messages you send to us via email, contact forms, or support channels.

Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, and interaction patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

3. How We Use Your Information

• To provide, maintain, and improve our document processing services.
• To process your documents, apply Bates stamps, generate indices, and produce discovery responses.
• To communicate with you about your account, updates, and support requests.
• To ensure the security and integrity of our platform.
• To comply with legal obligations.

4. Attorney-Client Privilege and Confidentiality

We understand the sensitive nature of legal documents. BatesFlow is designed with a three-layer privilege boundary that structurally prevents platform operators from accessing your case data. Your documents are encrypted in transit and at rest, and are processed in isolated environments. We never review, analyze, or share the content of your uploaded documents for any purpose other than providing our services to you.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (cloud hosting, payment processing), bound by confidentiality agreements.
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls, audit logging, and regular security assessments. For more details, see our Security page.

7. Data Retention

We retain your account information for as long as your account is active. Case documents and production outputs are retained according to your subscription plan settings. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Export your data in a portable format.

To exercise these rights, contact us at privacy@batesflow.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of BatesFlow after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
SKL LLC
Email: privacy@batesflow.com